> ## Documentation Index
> Fetch the complete documentation index at: https://help.midas.host/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds and cancellations

> Request a cancellation, understand refund timelines, and our guarantees.

## Cancellations

* Immediate: service stops today.
* End of term: service stops at the end of the billing period.

## Refunds

* Eligible products follow the Money‑Back Guarantee.
* Domain fees and third‑party licenses are non‑refundable.

## How to request

Open a billing ticket or use the Client Area cancellation form.